REFUND & RETURN POLICY  Zorigen.com

Last Updated: 29 October 2025

1. General

We accept refund or return requests within 7 days of delivery, depending on product type and condition.

2. Eligibility

Refunds or replacements apply if:

• Item arrives damaged, defective, or incorrect

• Item is returned unused and in original packaging

3. International Returns

• Return shipping for international customers is the buyer’s responsibility unless the product is defective.

• Refund will be issued once item is inspected upon return.

4. Items Not Eligible

• Digital / downloadable software keys

• Items damaged through misuse

• Clearance or custom-ordered items (unless defective)

5. Refund Methods

Refunds are returned via the original payment method.

Processing time: 3–7 business days depending on bank or payment platform.

6. How to Request a Refund

Email support@zorigen.com with:

• Your Order Number

• Description of the issue

• Photos / videos (if applicable)